Health Insurance Marketing & Communications

What if digital and print communications could reach their destination without roadblocks or pitfalls?

With constant change and increasing membership taking place in healthcare, scalable communications solutions are critical. Choose Toppan Merrill for a partner you can depend on to help engage members while navigating the digital transition. Increase efficiency while ensuring complete accuracy and security, with first-rate technology solutions backed by world-class service and unmatched expertise in member communications.

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Use Cases

Mandated Communications

How can companies prioritize efficiency and accuracy for complex mandated communications?

Our comprehensive Toppan Merrill Connect™ solution automates creation of your mandated communications all the way through to omni-channel distribution creating simplified workflows that accelerate your time to market.

Toppan Merrill leads the way in understanding mandated member communications.

Annual Notice of Change (ANOC)
Evidence of Coverage (EOC)
Provider & Pharmacy Directories
Drug Formularies

No one makes it easier to handle the tough stuff better

Innovative solutions to automate creation of mandated materials
Highly skilled experts on-staff from the health insurance industry
World-class printing with 2D barcode tracking

Welcome Kits & ID Cards

Is it possible to streamline the onboarding process?

Connect provides a technological solution that allows you to create, manage and deliver all your Welcome Kits and ID Cards in one workflow.

Dynamically create, proof, and approve member communications

Welcome Kits
Re-Enrollment Materials
Print ID Cards
Digital ID Cards

Look no further for a first-rate technology solution for onboarding your members

Consultative service approach ensures cost and production efficiencies
Integrity manufacturing with 2D barcode ensures the right member receives the right document at the right time
Workflow management dashboard delivers control and transparency

Statements & Mailings

What if it was easy to produce and distribute your regular member communications on time, every time?

By utilizing an end-to-end production management solution that combines print production, electronic delivery and distribution alternatives, streamline your process and reduce overall costs.

Create and deliver engaging, multi-channel communications

Explanation of Benefit Statements (EOB)
Summary of Benefits
Eligibility Forms
Member Surveys
Notices

Your innovative technology solution for managing member communications

Cutting-edge Connect platform brings control and efficiency to your member communications processes
Seamless cross-channel distribution with bounce to print technology
Consultative account management ensures continuous operational efficiency

Member Communications

How can health plans engage members most effectively to drive healthy outcomes?

Toppan Merrill’s relentless service uncovers inefficiencies to meet every customer need with greater ease.

Integrated solutions for driving member engagement.

Member Microsites
Health & Wellness Communications
Wellness Events
Incentive Programs

No one makes it easier to handle the tough stuff better

Proven track record of successfully creating operational efficiencies
Advanced analytics deliver insights around member engagement
Intuitive storefront offers up-to-date health and wellness materials and event collateral
Integrated solutions for campaigns across digital and print

Use Cases

How can companies prioritize efficiency and accuracy for complex mandated communications?

Our comprehensive Toppan Merrill Connect™ solution automates creation of your mandated communications all the way through to omni-channel distribution creating simplified workflows that accelerate your time to market.

Toppan Merrill leads the way in understanding mandated member communications.

Annual Notice of Change (ANOC)
Evidence of Coverage (EOC)
Provider & Pharmacy Directories
Drug Formularies

No one makes it easier to handle the tough stuff better

Innovative solutions to automate creation of mandated materials
Highly skilled experts on-staff from the health insurance industry
World-class printing with 2D barcode tracking

Is it possible to streamline the onboarding process?

Connect provides a technological solution that allows you to create, manage and deliver all your Welcome Kits and ID Cards in one workflow.

Dynamically create, proof, and approve member communications

Welcome Kits
Re-Enrollment Materials
Print ID Cards
Digital ID Cards

Look no further for a first-rate technology solution for onboarding your members

Consultative service approach ensures cost and production efficiencies
Integrity manufacturing with 2D barcode ensures the right member receives the right document at the right time
Workflow management dashboard delivers control and transparency

What if it was easy to produce and distribute your regular member communications on time, every time?

By utilizing an end-to-end production management solution that combines print production, electronic delivery and distribution alternatives, streamline your process and reduce overall costs.

Create and deliver engaging, multi-channel communications

Explanation of Benefit Statements (EOB)
Summary of Benefits
Eligibility Forms
Member Surveys
Notices

Your innovative technology solution for managing member communications

Cutting-edge Connect platform brings control and efficiency to your member communications processes
Seamless cross-channel distribution with bounce to print technology
Consultative account management ensures continuous operational efficiency

How can health plans engage members most effectively to drive healthy outcomes?

Toppan Merrill’s relentless service uncovers inefficiencies to meet every customer need with greater ease.

Integrated solutions for driving member engagement.

Member Microsites
Health & Wellness Communications
Wellness Events
Incentive Programs

No one makes it easier to handle the tough stuff better

Proven track record of successfully creating operational efficiencies
Advanced analytics deliver insights around member engagement
Intuitive storefront offers up-to-date health and wellness materials and event collateral
Integrated solutions for campaigns across digital and print

services

Microsites

Deliver focused, relevant content tailored to your customers and provide secure access to everything relating to their health plan including member ID cards, provider directories, and EOCs.

Workflow Management Tools

Intuitive workflow tools provide transparency and control throughout the process of managing data, communications and overall workflows. Self-service access provides the ability to monitor and remediate as needed, creating efficiencies and increased responsiveness.

Dynamic Publishing

Connect CMS model materials with your data and business rules to dynamically create plan-specific personalized documents. Easy, accurate proofing feature allows you to reduce the number of proofing cycles resulting in reduced indirect labor costs and improved time to market.

Automated Communications

Simplify the process of managing member communications, accomplish complete transparency, and ensure your communications are delivered on time with precision and efficiency.

Document Review and Approval

Document Review and Approval gives you control and flexibility for routing your proofs between departments while minimizing compliance risk by centralizing feedback and changes in a single workflow. Our Document Review and Approval solution is designed to make your teams more productive, have fewer revisions, and meet required timelines.

Print & Distribution

Utilize world-class print and distribution services with 2D barcode tracking to streamline your member communications while ensuring absolute accuracy and speed to market.

Storefront

Use an integrated, single-source solution to create and order marketing collateral and broker and event materials, while also ensuring your internal teams and brokers are provided the most relevant, up-to-date marketing content to best meet their needs.

Insights & Analytics

Obtain rich business intelligence and insights into digital consumption, readership and product usage for internal teams and members with real-time dashboards and reporting. Our advanced analytics provide trends and forecasts for making critical business decisions.

ADA Services

Automate the creation of Section 508 and 1557-compliant PDFs via a single HIPAA/PHI compliance-driven environment and reduce your costs up to 35% over legacy manual processes. In a matter of minutes, we can create thousands of 508-compliant documents without jeopardizing accuracy or time to market using Toppan Merrill’s ADA Services.

TECHNOLOGY

TOPPAN MERRILL

ConnectTM

Our innovative single source platform, Connect, facilitates seamless transitions from print to electronic communications, with flexible adaptation to ever-changing regulations, markets and member needs. Leverage omni-channel solutions for member acquisition, engagement and mandated communications all with one easy-to-use platform for content management, engagement and distribution. Use Connect to create, perfect and deliver personalized member communication with absolute security, accuracy and compliance.

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PRODUCTIVITY UNLOCKED

45K+

Capital transaction deals completed by our global team, on-time and error-free

1B+

Capital raised

50+

Years successfully navigating complex capital markets transactions

INSIGHTS

BLOG

6 Things to Consider when Transitioning Mandated Communications to Digital

With the recent CMS ruling in favor of electronic posting of documents such as the Evidence of Coverage (EOC), it is important that you don’t compromise accessibility and compliance when transitioning such programs to digital.

Learn More

BLOG

Harness your 508 accessibility knowledge

November 17, 2017

Without the proper knowledge or perspective around 508 accessibility, some health plans view a “tagged” document as good enough for 508 compliance.

Learn More >

BLOG

How a CMS can help healthcares content needs

Healthcare is truly an industry in flux. Corporate mergers and acquisitions, changing patient expectations,….

Learn More >

Contact Us

Request a Demo or Call

Global expertise in major capital markets around the globe.

Americas: 800.688.4400
APAC: +852.2877.8773
EMEA: +44 20.7422.6100
info@toppanmerrill.com