Mandated Communications
How can companies prioritize efficiency and accuracy for complex mandated communications?
Our comprehensive Toppan Merrill Connect™ solution automates creation of your mandated communications all the way through to omni-channel distribution creating simplified workflows that accelerate your time to market.
Toppan Merrill leads the way in understanding mandated member communications.
Annual Notice of Change (ANOC)
Evidence of Coverage (EOC)
Provider & Pharmacy Directories
Drug Formularies
No one makes it easier to handle the tough stuff better
Innovative solutions to automate creation of mandated materials
Highly skilled experts on-staff from the health insurance industry
World-class printing with 2D barcode tracking
Welcome Kits & ID Cards
Is it possible to streamline the onboarding process?
Connect provides a technological solution that allows you to create, manage and deliver all your Welcome Kits and ID Cards in one workflow.
Dynamically create, proof, and approve member communications
Welcome Kits
Re-Enrollment Materials
Print ID Cards
Digital ID Cards
Look no further for a first-rate technology solution for onboarding your members
Consultative service approach ensures cost and production efficiencies
Integrity manufacturing with 2D barcode ensures the right member receives the right document at the right time
Workflow management dashboard delivers control and transparency
Statements & Mailings
What if it was easy to produce and distribute your regular member communications on time, every time?
By utilizing an end-to-end production management solution that combines print production, electronic delivery and distribution alternatives, streamline your process and reduce overall costs.
Create and deliver engaging, multi-channel communications
Explanation of Benefit Statements (EOB)
Summary of Benefits
Eligibility Forms
Member Surveys
Notices
Your innovative technology solution for managing member communications
Cutting-edge Connect platform brings control and efficiency to your member communications processes
Seamless cross-channel distribution with bounce to print technology
Consultative account management ensures continuous operational efficiency
Member Communications
How can health plans engage members most effectively to drive healthy outcomes?
Toppan Merrill’s relentless service uncovers inefficiencies to meet every customer need with greater ease.
Integrated solutions for driving member engagement.
Member Microsites
Health & Wellness Communications
Wellness Events
Incentive Programs
No one makes it easier to handle the tough stuff better
Proven track record of successfully creating operational efficiencies
Advanced analytics deliver insights around member engagement
Intuitive storefront offers up-to-date health and wellness materials and event collateral
Integrated solutions for campaigns across digital and print
Use Cases
How can companies prioritize efficiency and accuracy for complex mandated communications?
Our comprehensive Toppan Merrill Connect™ solution automates creation of your mandated communications all the way through to omni-channel distribution creating simplified workflows that accelerate your time to market.
Toppan Merrill leads the way in understanding mandated member communications.
Annual Notice of Change (ANOC)
Evidence of Coverage (EOC)
Provider & Pharmacy Directories
Drug Formularies
No one makes it easier to handle the tough stuff better
Innovative solutions to automate creation of mandated materials
Highly skilled experts on-staff from the health insurance industry
World-class printing with 2D barcode tracking
Is it possible to streamline the onboarding process?
Connect provides a technological solution that allows you to create, manage and deliver all your Welcome Kits and ID Cards in one workflow.
Dynamically create, proof, and approve member communications
Welcome Kits
Re-Enrollment Materials
Print ID Cards
Digital ID Cards
Look no further for a first-rate technology solution for onboarding your members
Consultative service approach ensures cost and production efficiencies
Integrity manufacturing with 2D barcode ensures the right member receives the right document at the right time
Workflow management dashboard delivers control and transparency
What if it was easy to produce and distribute your regular member communications on time, every time?
By utilizing an end-to-end production management solution that combines print production, electronic delivery and distribution alternatives, streamline your process and reduce overall costs.
Create and deliver engaging, multi-channel communications
Explanation of Benefit Statements (EOB)
Summary of Benefits
Eligibility Forms
Member Surveys
Notices
Your innovative technology solution for managing member communications
Cutting-edge Connect platform brings control and efficiency to your member communications processes
Seamless cross-channel distribution with bounce to print technology
Consultative account management ensures continuous operational efficiency
How can health plans engage members most effectively to drive healthy outcomes?
Toppan Merrill’s relentless service uncovers inefficiencies to meet every customer need with greater ease.
Integrated solutions for driving member engagement.
Member Microsites
Health & Wellness Communications
Wellness Events
Incentive Programs
No one makes it easier to handle the tough stuff better
Proven track record of successfully creating operational efficiencies
Advanced analytics deliver insights around member engagement
Intuitive storefront offers up-to-date health and wellness materials and event collateral
Integrated solutions for campaigns across digital and print
services
Microsites
Deliver focused, relevant content tailored to your customers and provide secure access to everything relating to their health plan including member ID cards, provider directories, and EOCs.
Workflow Management Tools
Intuitive workflow tools provide transparency and control throughout the process of managing data, communications and overall workflows. Self-service access provides the ability to monitor and remediate as needed, creating efficiencies and increased responsiveness.
Dynamic Publishing
Connect CMS model materials with your data and business rules to dynamically create plan-specific personalized documents. Easy, accurate proofing feature allows you to reduce the number of proofing cycles resulting in reduced indirect labor costs and improved time to market.
Automated Communications
Simplify the process of managing member communications, accomplish complete transparency, and ensure your communications are delivered on time with precision and efficiency.
Document Review and Approval
Document Review and Approval gives you control and flexibility for routing your proofs between departments while minimizing compliance risk by centralizing feedback and changes in a single workflow. Our Document Review and Approval solution is designed to make your teams more productive, have fewer revisions, and meet required timelines.
Print & Distribution
Utilize world-class print and distribution services with 2D barcode tracking to streamline your member communications while ensuring absolute accuracy and speed to market.
Storefront
Use an integrated, single-source solution to create and order marketing collateral and broker and event materials, while also ensuring your internal teams and brokers are provided the most relevant, up-to-date marketing content to best meet their needs.
Insights & Analytics
Obtain rich business intelligence and insights into digital consumption, readership and product usage for internal teams and members with real-time dashboards and reporting. Our advanced analytics provide trends and forecasts for making critical business decisions.
ADA Services
Automate the creation of Section 508 and 1557-compliant PDFs via a single HIPAA/PHI compliance-driven environment and reduce your costs up to 35% over legacy manual processes. In a matter of minutes, we can create thousands of 508-compliant documents without jeopardizing accuracy or time to market using Toppan Merrill’s ADA Services.
TECHNOLOGY
TOPPAN MERRILL
ConnectTM
Our innovative single source platform, Connect, facilitates seamless transitions from print to electronic communications, with flexible adaptation to ever-changing regulations, markets and member needs. Leverage omni-channel solutions for member acquisition, engagement and mandated communications all with one easy-to-use platform for content management, engagement and distribution. Use Connect to create, perfect and deliver personalized member communication with absolute security, accuracy and compliance.
INSIGHTS
BLOG
Recognizing The Importance of Readability
May 26, 2020
How confident are you that your communications meet the readability requirements? With the increase in communications regardless of channel, the use of plain language and materials that are easy to understand when…
BLOG
Key Considerations For Your COVID-19 Member Communications Strategy
April 15, 2020
Communication is a crucial component in today’s COVID-19 pandemic. Whether it be the current surge in enrollment in Medicaid, promoting telemedicine access, or…
BLOG
Don’t Underestimate The Power of Accessibility In Your Communications
April 01, 2020
As part of business continuity and communication plan strategies, it is more relevant than ever to make sure your digital solutions and communications are useful for everyone, especially….
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EMEA: +44 20.7422.6100
info@toppanmerrill.com